Director of Guest Experience

Director of Guest Experience: Define World-Class Hospitality at Filoli! Are you a visionary leader passionate about hospitality, data, and creating unforgettable moments? Filoli, a National Trust Historic Site, is seeking a Director of Guest Experience to be the driving force behind every visitor's journey, making our beautiful estate more welcoming, engaging, and accessible to all. This is a full-time, exempt position at our beautiful historic house and garden. Depending on candidate experience, the annual salary range for this position is $135,000 to $148,000. This position is also eligible for employee benefits: medical, dental, vision, life, LTD, Flex Plan, 401(k), vacation, sick leave and holiday pay. The Director’s schedule will include evenings and weekends. Flexibility is important as schedules may change to meet the needs of the organization. Your Mission: From Arrival to Advocacy This is a senior role that oversees the end-to-end experience for all guests and members. Reporting to the Chief Experience Officer, you will lead the Guest Experience, Membership and Reservations teams, establishing standards of world-class hospitality and operational excellence that place Filoli among the nation's leading cultural destinations. Your work will be instrumental in executing our Strategic Plan and supporting our mission to inspire belonging and foster loyalty in a diverse community.