Bartender

Responsibilities
**Call Centre**
- Attend to all Member queries, concerns, feedbacks and requests via phone and email
- Services include issuance of introduction letters, bill inquiries, car registration, driver and helper application, event registration and dining reservations
- Generate reports as specified by the Member Services Senior Manager
**Concierge Desk**
- Welcome Members and Guests warmly and ensure deliverance of service language (body and verbal language)
- Attend to all Member queries, concerns, feedback and requests via phone, emails and in-person
- Execute all the opening and closing procedures, desk duties and side duties
- Services include bill payment and inquiry, handling of cash float, selling of stamps, lost and found, Member endorsements, car registrations, helper and driver applications, Member advertisements, issuance of special passes, reservation and registration of events and dining, and so on
- Coordinate emergencies and incidents calmly and performing the required tasks such as making PA announcement, printing of roll call report and calling of ambulance/police
- Function as part of the operations team to provide counter and administrative coverage for daily operations
**Lobby Entrance**
- Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
- Ensure that Lobby area is kept tidy and clean
- Must have thorough knowledge of all security and emergency procedures
**Thinkspace**
Business Centre:
- Assist in meeting room bookings and arrange other requirements such as F&B and AV setup
- Prepare the meeting rooms and set-up according to the standard layout and Member’s request. Ensure that all the equipment and tools are sufficient and in good working condition.
- Offer technical assistance to Members in terms of projector presentation, logging in on computers, printing, encoding of cards, etc
- Ensure that the computers and other equipment are neatly arranged and in good working condition
- Assist Members with their inquiries over the desk and generate daily and monthly reports required by the outlet manager
Library:
- Duties include cataloguing, book wrapping and shelving of books
- Assist Members with their book loans and other matters
- Charging of overdue books and sending reminders. Generate daily and monthly reports
**Additional Duties (Senior Associate)**
- Support the managers in the execution and handling of tasks and side duties effectively
- Support incoming associates and ensure that SOPs are adhered to
- To manage the team and operations in the absence of the executives and managers
Requirements
- Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum of 3 subjects
- Work experience in customer service industry, e.g. hotel, clubs, retail, etc
- Good interpersonal skills and ability to interact confidently with people of all levels
- Ability to write and speak the English language
- Skilled in administrative tasks, proficient with Microsoft Office, and adept with computer systems
- Ability to handle challenging customers