Host, Dining Room

JOB SUMMARY Glasshouse Kitchen is a locally owned, contemporary American restaurant rooted in hospitality and seasonal North Carolina ingredients. Located on the Alexandria Real Estate campus in RTP, we offer an elevated yet approachable dining experience. We are seeking warm, attentive, and hospitality-driven Servers to join our team at Glasshouse Kitchen. This role is responsible for guiding guests through our seasonal, chef-driven menu, delivering thoughtful recommendations, and ensuring a seamless dining experience from start to finish. The ideal candidate thrives in a fast-paced environment, values teamwork, and is passionate about creating genuine connections with every guest. ACTIVITIES & RESPONSIBILITIES Promote, work, and act in a manner consistent with the mission of Glasshouse Kitchen. Monitor and guide guests’ dining experience to ensure guests are satisfied with the food, service, and experience. Take food or beverages orders from guests. Describe and recommend cocktails, beer, wine by the glass and wine by the bottle to guests, along with recommended food pairings. Respond promptly and courteously to correct any problems. Collect payments from guests. Enter food and drink orders into POS system. Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy. Clean tables or counters after guests have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Stock service areas with supplies such as coffee, food, tableware, and linens. Explain to guests how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Bring wine selections to tables with appropriate glasses, and pour the wines for guests. Garnish and decorate beverages in preparation for serving. Thank guests for their visit and invite them to return. Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. TECHNOLOGIES Point-of-Sale Software: Toast Touch Screen Monitors Table Management/Reservation Software: SevenRooms Scheduling Software: 7Shifts HIRING CONSIDERATIONS Physical Requirements – Must be able to safely & independently lift 50 pounds. Transportation – Must have reliable transportation to and from our Durham location. Work Authorization – Must be legally authorized to work in the United States. COMPENSATION $3/hour + Tip Pool EXPERIENCE 1-2 year previous serving experience preferred OTHER REQUIREMENTS Ability to work a flexible schedule that may include nights and weekends as defined by the Front of House Management team. Must have reliable transportation Ability to stand for long periods of time and perform sometimes-strenuous physical labor, including lifting objects that may weigh 50lbs or more.