Roastery Lead

POSITION: Roastery Lead
REPORTS TO: General Manager
ABOUT CATAHOULA:Catahoula Coffee Company is an award-winning, artisan coffee roasting company located in Richmond, California. We officially opened our doors on Jan 1, 2008, I got tired of driving 5 miles for a shot of good espresso and wanted a place for high-end coffee that was community-centric, in Richmond, of all places. Landscapers in line next to lawyers. This sums up Catahoula: a gathering place for all walks of life. Since our opening, Catahoula Coffee has established itself as an award-winning coffee producer, not only in the Bay Area but with "Catahouligans" from Coast to Coast. We are a Premier Artisan Coffee Roaster and we source the finest green beans — not only the very best quality but from growers that are responsible to the earth and their farmers — and roast them to perfection.

JOB DESCRIPTION:The Roastery Lead supports the company operations by maintaining customer service and fulfillment center. You will be the leader of our coffee manufacturing, packaging, and fulfillment processes at our roasting facility. You will ensure our products meet our quality standards, are ready for shipment on time, and model our strongly held company values of deliciousness, hospitality, and sustainability. Other responsibilities include daily customer service, inclusive of processing orders, billing, and communicating issues. While also ensuring that all coffee team safety, personnel, quality, efficiency, and operational production responsibilities are sustained and continuously improving to meet our operational goals.

SUMMARY OF KEY RESPONSIBILITIES
TEAM LEADERSHIP & DEVELOPMENT
● Calculate staffing needs and hire, schedule, train, manage, and individually develop an incredible team dedicated to production excellence.
● Drive efforts on our production team to always ensure a welcoming and inclusive workplace environment for all of our employees, suppliers, and guests.
● Help our team identify and establish key performance indicators, supporting the development of tools that will aid our team in finding and understanding opportunities to improve our manufacturing processes.
● Communicate daily with Head Roaster and Fulfillment Team regarding order fulfillment, roasting inventory, maintenance, and warehouse inventory needs.
● Participate in huddles to understand schedule changes, production issues, and workflow
PRIMARY RESPONSIBILITIES & SYSTEM FUNCTIONS
● Provides exceptional customer service to our Wholesale and E-Commerce customers, with patience, energy, and problem-solving abilities.
● Invoicing and reporting tasks
● Answers main company phone line to take orders, messages, or fields/answers all routine and non-routine questions.
● Receives and processes all customer orders through our online ordering and shipping systems
● Office and Warehouse product inventory.
● Works closely with all departments—roasting, production, administration—to ensure efficient daily operations.
● Inspection Control: visually inspecting all completed orders and products. Assisting in packaging retail bags to ensure product bags are presentable
● Maintenance: Conduct routine cleaning and scheduled maintenance of all coffee packaging equipment
This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the General Manager, as necessary.
QUALIFICATIONS
● US work authorization (Required)
● 1-2 years of warehouse experience (Preferred)
● 1-2 years of Customer Service and/or Administrative Experience (Preferred)
● High school diploma or equivalent (Preferred)
● Good math skills, computer skills
● Excellent interpersonal one-on-one, team, and partnership skills
● Ability to routinely lift/carry 10-50 lbs. in a safe manner
PREFERRED: EXPERIENCE & SKILLS
● Experience in the coffee industry
● Familiarity with fulfillment, shipping, receiving, and general warehouse work
● Coffee…