Barista

Strong written, bi-lingual skills with a customer service background for our GoodCity App. Minimum commitment: 2 days onsite training followed by remote volunteering. We are looking for volunteers who might be able to help with online tasks for our GoodCity project. Know someone who has customer service experience (eg hospitality, retail or entertainment industry experience which includes an understanding of how to interact with and “delight” customers)? They need to be bi-lingual in English and Chinese. Time commitment: Attend Crossroads for two days of ‘on the job training’. Training includes: reviewing offers of donated goods alongside our team understanding the entire process of goods handling so they can answer questions detailed training of GoodCity apps learning how we define a good customer experience Volunteering regularly from their mobile phone or computer. Time commitment can vary between a few hours a week (enough to handle a dozen or so donation cases) to as much time as the volunteer is willing to assist (providing top quality customer service to hundreds of donors would be a full-time job!) The main requirement is not for a certain time commitment but, rather, a commitment to ensure that each donation case the volunteer handles is carried through to a satisfactory conclusion.