Event Manager

Commune+Market Annex is seeking a passionate and highly motivated Event Manager to join our team. As the Event Manager, you will play a pivotal role in curating and executing memorable events, weddings, and pop-up shows, ensuring a consistently high standard of customer experience. This is a commission sales position with additional responsibilities encompassing staffing operations.

Responsibilities:
Event Booking: Identify and cultivate relationships with potential individual clients, planners, corporate and association planners for event bookings. Work with Marketing to create consistent Social Media presence and robust company website Determine Best practices for pricing events for both high season and shoulder season bookings Actively help promote Commune+Market Annex as the premier destination for weddings, pop-up shows, markets, and other events. Collaborate with clients to understand their needs and preferences, providing tailored event solutions. Strive to keep Annex consistently booked 52 weeks a year.

Event Coordination: With Customers’ event teams-coordinate all aspects of event planning and execution, including logistics, scheduling, and vendor management and registration when required. Ensure seamless communication between clients, vendors, and internal teams to deliver exceptional events. Help identify key suppliers for preferred supplier program Create site inspection for client pre-event and conduct post event survey.

Staffing Operations: Recruit, train, and manage contract event staff to deliver outstanding customer service. Create and implement staffing schedules to ensure adequate coverage for all events. Maintain a positive and supportive work environment, fostering teamwork and professional development among staff members. Create event staff duties /responsibilities and assignments for each event.

Customer Experience: Uphold a consistently high standard of customer experience, exceeding client expectations at every touchpoint. Address any customer concerns or issues promptly and effectively, striving for resolution and customer satisfaction.

Qualifications:
Proven experience in event management, preferably in a sales-driven environment. Excellent interpersonal and communication skills, with the ability to build rapport and negotiate effectively. Strong organizational and multi-tasking abilities, capable of managing multiple projects simultaneously. A proactive and results-oriented mindset, with a passion for delivering exceptional customer experiences. Flexibility to work evenings, weekends and holidays as required by event schedules. Bachelor’s degree in Hospitality Management, Event Planning, or related field preferred but not required. Safeserve training and certification will be required Beverage Management experience a plus Previous CRM / Hubspot experience a plus.

Compensation: Hourly rate plus sales commission per event.