Runner

Job Purpose The Hostess is responsible for greeting guests and serving the needs of guests who patron the food and beverage facilities at the outlet. An important aspect of the hostess is to organize and maintain order within the restaurant reservations area. Relationships Reports functionally to the Restaurant Manager. Communicates and cooperates with team members, supervisors and guests. Duties and Responsibilities Ensures that all the menus and memos are ready at the desk prior to each service, and that guest supplies such as napkins, toothpicks, salts etc. are stocked. Greets all guests as per the correct standard and escorts them to their allocated tables with menus, while ensuring to open the entrance for guests to enter and exit. Follow the telephone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries. Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests. Allocate daily bookings to the table plan. Ensure that the log book is completed after each service period. Provide easy directions to guests on the outlet location and assist them with outlet information. Provides colorful explanations of the outlet concept with fact-based information, and demonstrates detailed understanding of the outlet menu. Ensure to remember guest names, number of people and special requests. Records guest complaints, comments or suggestions and relays information to manager. Ensures items such as menus, plates, napkins etc. are clean and presentable for guests. Keeps the hostess desk tidy. Relay information and instructions to servers and bus-persons. Present the waiter in the station according to the SOP. Always ensures guests are thanked upon leaving, while providing a warm invitation to return. Comply with hotel licensing regulations as well as health and safety and fire regulations. Ensure an adequate supply of checks, printer rolls and neat storage of each. Providing accurate wait times if any and providing correct information with much possible details to avoid any miscommunication or misunderstanding with the guest. Managing reservations and arranging the floor plan accordingly where provides team with the set up for the service before the 5pm on a daily basis. Confirm and follow up on the no answer bookings, while sending the follow up WhatsApp message with the policies and procedures along with the cancelation message. Allocating tables to walk ins while ensuring that number and name have been recorded in the system. Maximizing table use as per the covers that booking has been previously made. Always double check the number of the pax according to booking and ensure that if they show up less allocate accordingly the table. Collect as many details as possible from the team after every shift and enter in the system for future guest references. Clearly communicate the dress code policy and children policy to the guests. Staying up to date with menu items (restaurant and room service) and having basic knowledge of it so to be able to take the order. Ensures that collect right information about group bookings, any inquiries, complaints and suggestions along with the lost and found. The hostess is the first contact the customer will have when entering the restaurant and as such should be well spoken, well dressed, organized/ informed and friendly. Ideal Education and Experience 1 – 2 Years’ Experience in Hospitality / F&B and Customer service Excellent hygiene standards, and good knowledge of sanitation requirements and food handling standards Knowledge of restaurant operational procedures and government regulations Basic culinary/beverage and wine knowledge if applicable Excellent English skills, Arabic is beneficial Ideal Skills and Attributes Systematic, quick and an efficient organizer Sense of urgency and logical prioritization Ability to work under pressure Team player and works well with different people Committed to de…