Operations Manager

The Operations Manager performs a critical oversight function for Seward Hospitality Group, a group of lodging facilities, restaurants, rental businesses, and tour businesses. The Operations Manager monitors all operations throughout the company and identifies areas to increase productivity and lower costs. This person will be in direct contact with a group of other managers within the company, working with them at each business location to create policies that improve workflows and minimize pain points.

Operations Manager duties and responsibilities
The Operations Manager is responsible for keeping track of goals and is always able to see the big picture while identifying potential areas of improvement. The Operations Manager’s responsibilities include:
- Long-term planning to create initiatives that further the company’s overall goals
- Coordinating different teams to foster an exchange of ideas and provide cross-team educational opportunities
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform their best through positive encouragement and incentivized initiatives
- Communicating with senior officials about shifting company priorities and projects
- Identifying potential problems and points of friction and working to find solutions in order to maximize both process efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of potential changes in the market

Operations Manager skills and qualifications
Operations Manager is a leadership position with many responsibilities. It is therefore important to have a diverse skill set, including:
- “Big picture” thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data
- Interpersonal skills – an Operations Manager must communicate with both executives and staff employees in order to create and administer policy. Being a people person is critical for success in this role
- A thorough understanding of financial and budgeting processes and principles, and assess the company’s earnings vs spending to find areas for improvement
- Strong personal and professional judgment; these invaluable skills are crucial in this role which makes hiring decisions as well as in identifying the best solution to organizational dilemmas
- Adaptability, the ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.