Restaurant Operations (Service) Manager / Assistant Manager

Job Description
Service
To ensure guest needs/expectations are met or exceeded by providing efficient and professional service
To lead by example, by demonstrating exemplary professionalism
To resolve any and all potential service failure issues
To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
To perform duties in the best interests of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
Management
To maintain high standards in Customer Service through direct supervision
To develop individual staff Performance Standard by planning and implementation of in-house training and development programmes
To ensure that the restaurant operates in compliance with the Company’s Policies/Regulation and Standard Operational Procedures, as well as local authorities’ and the NEA regulations
To enforce discipline and ensure proper conduct of all staff
To create and maintain a high level of morale amongst staff
To monitor and control labour through effective manpower scheduling and monitoring of staff leave
To ensure strict adherence to receiving, checking and storage of inventory
To handle all restaurant administrative duties and ensure timely submission of documents to Headquarters
Responsibilities
Sales and Finance
Be responsible for financial performance of Outlet, including its profit & loss, and implement appropriate cost control/monitoring measures
To maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
To ensure security of all cash & gift vouchers, approval of cash claims and maintaining of accurate records
To ensure accuracy of all sales takings, including timely cash banked in, credit card payments etc
Job Requirements
Minimum of 5 years management experience in Food & Beverage industry
Possess sound leadership qualities and ability to manage service staff
Possess competence in IT skills with Microsoft Office applications (Excel, Word and Powerpoint)
Possess excellent communication & interpersonal skills; able to build lasting relationships with guests
Possess good organizational and management skills; able to lead and inspire staff
Working Location
Restaurant Outlets
Salary
Negotiable