Front of House Manager

We’re looking for a friendly, enthusiastic Wall Assistant to join our team and help create a safe, welcoming and high-energy environment for everyone who visits the centre.

This is a varied, customer-facing role where no two days are the same — from working on reception and supporting climbers, to helping run sessions and keeping the centre looking its best.

**The Role**
As a Wall Assistant, you’ll play a key part in the day-to-day running of the climbing centre, working closely with the front-of-house and management team to deliver an excellent customer experience.

Your responsibilities will include:
- Greeting and checking in customers
- Ensuring all users have completed the correct documentation
- Delivering inductions, sessions and customer support
- Supervising climbing areas and maintaining safety standards
- Working in the café preparing and serving food and drinks
- Supporting the retail/shop area including stock and presentation
- Assisting with opening, closing and general centre operations
- Maintaining high standards of cleanliness and organisation
You’ll be expected to consistently provide a positive, welcoming and professional experience for all customers.

**What We’re Looking For**
We’re looking for someone who:
- Has a passion for customer service
- Is friendly, confident and approachable
- Works well as part of a team
- Can stay calm and organised in a busy environment
- Has strong communication skills
- Is proactive and willing to get stuck in
Desirable (but not essential):
- Climbing experience
- Experience in hospitality, retail or leisure
- Experience delivering sessions or working with groups
- Includes evenings and weekends

**Why Join Us?**
- Be part of a passionate, community-focused team
- Free or discounted climbing
- Staff discounts on food, drink and retail
- Opportunities to develop and progress within the business
- A fun, active and supportive working environment
**Closing date 19th April,** we may close earlier should we receive a sufficient numbers of applications