Visitor Relations Manager

The Visitor Relations Manager is responsible for overseeing the visitor experience at the Portland Japanese Garden. This role includes managing the visitor services team, ensuring high-quality customer service, and developing programs that enhance visitor engagement. Responsibilities include: - Supervise and train visitor services staff. - Develop and implement visitor engagement programs. - Handle visitor inquiries and feedback. - Collaborate with other departments to improve the visitor experience. Requirements: - Bachelor's degree in hospitality, tourism, or a related field. - Minimum of 3 years of experience in visitor services or customer service management. - Strong leadership and communication skills. - Ability to work in a fast-paced environment. Benefits: - Household membership to the Garden. - Reciprocal access to other area attractions. - 30% discount on most items in the gift shop. - Free access to the Employee Assistance Program. - Paid sick time. - Health, dental, and vision insurance with 100% premium coverage for employees.