North American Sales Manager

Our client seeks a leader and an entrepreneur who is passionate about coffee, customers and experiences and wants to join them on the ground floor in a new and exciting coffee and bakery brand in Huntington Beach, CA. Interested applicants should send their resume, cover letter, and salary requirements to co****@*******ea.com with “Retail General Manager, Huntington Beach, CA” in the subject line. General Manager – August 2018 If you are a leader and an entrepreneur who is passionate about coffee, customers and experiences join us on the ground floor in building a new and exciting coffee and bakery brand. We are a team of artisans, teachers and storyteller. We believe that the best experiences are born when you combine tradition and innovation. We respect and care for the environment and the people that are involved in every step that brought you this experience. We aim to surprise and delight our customers with an incredible sensory experience and invite you to join us on our journey. The General Manager will be the main driver for success at the new Surf Caféa in Huntington Beach, CA. He or she will manage all activities that will ultimately result in an exceptional hospitality experience for our guests and meeting the financial goals for the business. The successful candidate is a self-starter with ambitions to grow their career in the coffee, food and hospitality business and has previously shown exceptional results in leading people, managing a business and creating exceptional customer experiences. You may be a coffee nerd, obsessed with learning about coffee origins, how it was processed and prepared before it is served in a cup to the customer, passionate about the story behind each cup of coffee and the people that worked to bring it to your store. You may also come from a food service background and have a passion for good food and bakery or you may have hospitality experience and are used to making guests feel amazing. You are also a happy individual, dynamic and energizing, always striving to anticipate and meet the needs of others, eager to create a positive impact on your team members, customers and community. You are a critical thinker and problem solver who can work independently in a small coffee shop and address all possible issues that could arise in a day, keep a smile on and have fun while at it. You always seek to improve yourself and push your team members to do the same. You strive for excellent and often exceed expectations; you crush goals and always look for new challenges. You are able to see the big picture, have a long term strategic view on where we’re heading but able to embrace the day to day details and be an enthusiastic presence for your team members and guests. Responsibilities: Build, train, develop, inspire and retain an amazing team that will be motivated to create exceptional culinary experiences for our guests; create a balanced work schedule that meets the café and team members’ needs and will ultimately motivate team members to build a long term career at Surf Caféa; work with team members to identify personal goals and create career paths and training programs that will encourage team members to work continuously on personal and professional development. Routinely manage all business aspects to deliver and continuously improve financial performance, including profit and loss statements, product orders, waste, banking and payroll Be curious about customer experiences, ask questions, observe and always take action to welcome new guests, deepen relationships and create customer loyalty and community outreach through positive word of mouth and social media Create and manage operational processes in line with SCAA standards that will consistently deliver the highest standards in product quality and excellent customer experiences; regularly taste products and make adjustments to ensure that the visual presentation and sensory experience are outstanding Work the bar and the floor to sta…