Coffee Education & Training Manager

MISSIONDrive continuous improvement in PERC’s coffee program through standardization of training, upholding quality standards, monitoring performance, and supporting continued development across the retail department. Establish and maintain a culture with unmatched standards of exceptional coffee, accessibility, and hospitality - ensuring every guest receives a consistently excellent experience in every shop, every time. RESPONSIBILITIESInitial trainingConduct coffee and hospitality training for all new baristas, lead baristas, and managersSupport new shop openings and provide on-site trainingDevelopment & Continued EducationPlan and conduct quarterly training/development days for lead baristasPlan and conduct quarterly tastings and educational events for all PERC retail staffCreate, publish, and distribute educational materials on coffee and hospitality for retail staffSupport ongoing development of baristas, lead baristas, and managers in coffee & hospitalityResearch and experiment with coffee and share insights with the PERC teamStandardizationConduct training for trainers to ensure consistency and alignment with PERC training standardsCollaborate with retail leaders and managers to update training materials, SOPs, and checklists. Lead and mentor a team of lead baristas to act as an in-store extension of QA to uphold quality, consistency, and hospitality standardsOversee rollout of new coffees and drinks, validating in-shop dial-ins, ingredients, and drink buildsCreate troubleshooting guides and maintenance standards for all coffee equipment at our training center and retail locations.Monitor PerformanceDevelop and maintain QA audit forms, track results, and create improvement plans. Conduct regular visits and audits to each retail location (minimum two per month)Provide clear, actionable feedback and coaching to baristas, lead baristas, and managers to uphold PERC standards Process improvementIdentify and drive continuous improvement to enhance quality, service, and operational efficiencyCollaborate with the Customer Success team and create feedback loops on coffee informationCreate and compile new drink recipes to be approved for future menus while ensuring drink builds are operationally viable and standardizedConduct bi-annual review of training and standards to identify improvements and update as necessaryInternal & External Representative Positively represent PERC with professionalism, enthusiasm, and exceptional hospitality Support off-site events for the retail departmentKEY PERFORMANCE INDICATORSInitial trainingNumber of new baristas trained and able to perform to standard with full autonomyDevelopment & Continued EducationNumber of lead barista roles filled with internal promotionsNumber of quarterly development classes planned and executed for lead baristas and retail staffStandardizationDelays or errors in coffee/drink roll-outs, information, recipes, and trainingMonitor PerformanceNumber of shop audits conducted, logged, and reviewed with the teamShare of audit improvement plans tracked and resolved within 30days of initial feedbackProcess improvementNPS across all shopsREQUIREMENTS3-5 years barista experience in specialty coffeeStrong coffee knowledge with a deep understanding of extraction and equipment Coffee training and/or leadership experience Strong organizational & communication skillsAble to travel to Savannah at minimum, once quarterly Must be able to work M-F 40 hours weekly