Cake Production/Cake Decorator

We’re looking for new team members that share our passion for quality, integrity, and pastry. We are currently looking for customer service specialists that are committed to great customer service and have a passion for all things sweet! Our current hours are Mon-Sat 10-4. Interested candidates should posses the following traits: *outgoing, friendly personality *desire to learn about our baked goods and educate our customers *attention to detail *strong communication skills *available to work weekends and holidays *self motivated, ability to move from one task to another *eager to help customers *desire to learn and grow Responsibilities - Manage large amounts of incoming calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers.