Store Manager

Performance expectations – Essential Functions: The Manager is responsible for every aspect of the guest and team experience. The Restaurant Manager reports to the General Manager. Restaurant experience in a supervisory or management role strongly preferred. Has worked in a quick-service restaurant environment. Has an appreciation for and working knowledge of really good food! Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results. Has a reputation for excellent relations with customers, vendors, and team members. Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success. Has experience in the training and development of team members. Is self-directed and able to work independently, as well as be an integral member of the management team. Has the ability to deliver an excellent customer experience to every customer. Ready, willing and able to work holidays, weekends, events, and other peak periods of the restaurant business. Hires and oversees training and performance reviews for team members. Schedules staff based upon anticipated volume. Resolves any customer complaints that are “passed up” from staff and/or asks for help from a Restaurant Manager or Managing Partner. Provides hands-on help if needed by any of the team members. Greets guests and team members alike; delivers customer service consistent with Great Bagel & Bakery mission. Passes all training requirements required of front line staff at cashier, barista, and line positions within 6 months – must be willing and able to fill in where needed. Is able to prepare all specialty beverages according to Great Bagel & Bakery specifications. Leads dining service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Manager. Updates/troubleshoots Point of Sale systems as needed. Establishes and maintains good communication and a positive working relationship with Restaurant. Desired Personal Characteristics: An outgoing personality who can create and build energy around them. Excellent verbal and written communication skills. Passionate about great food and great service. Excellent planning, organization, and coordination skills. Comfortable making decisions and problem solving. High level of interest in learning about food, people, and business. Possesses strong interpersonal skills and able to work easily with diverse people and groups. Qualifications: Possess excellent basic math skills and have the ability to utilize POS system to run open and close day procedures. Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Be able to work in a standing position for long periods of time. Be able to reach, bend, stoop and frequently lift up to 50 pounds. Must have the stamina to work 40 to 50 hours per week.