Barista

The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.

Duties & Responsibilities

Guest Reception
Greet guests warmly as they arrive and thank them as they leave. Assist guests with seating preferences and accommodate special requests whenever possible. Manage the waiting list and notify guests when their table is ready.

Reservation Management
Handle incoming reservation calls, emails, and online bookings. Maintain and update the reservation system with accurate guest information and special requests. Confirm reservations and follow up with guests regarding changes or cancellations.

Seating Coordination
Coordinate with the service team to ensure timely seating and efficient table turnover. Maintain awareness of table availability, server assignments, and dining room layout. Communicate effectively with guests and servers to manage expectations and resolve seating issues.

Customer Service
Provide menus and inform guests of daily specials or promotions. Answer guest inquiries regarding menu items, restaurant policies, and local attractions. Handle guest complaints with professionalism and escalate issues to management as needed.

Maintaining Front-of-House Appearance
Ensure the reception area is clean, organized, and inviting for guests. Monitor restroom cleanliness and notify appropriate staff for maintenance.

Team Collaboration
Collaborate with other hostesses and restaurant staff to maintain a cohesive and efficient front-of-house operation. Assist with other duties as needed, including bussing tables, taking coats, or assisting servers during busy periods.

Upselling and Promotion
Promote special events, promotions, and menu items to guests during their visit. Encourage guests to join loyalty programs or subscribe to newsletters for future promotions and updates.

Requirements and Skills
Graduate or equivalent. Previous experience of Hostess is mandatory in a fine dine / Michelin restaurant or hospitality environment. Excellent communication and interpersonal skills. Professional appearance and demeanor. Multitasking and task oriented. Strong organizational skills and attention to detail. Knowledge of Reservation systems and Basic computer skills. Flexibility to work evenings, weekends, and holidays as required.