Housekeeping Manager

Position Level: Manager
Nature of Employment: Probationary (Regular-Fulltime)
Purpose: Plans, organizes, and develops the overall operation of the Housekeeping Department to ensure compliance with government standards and guidelines and maintenance of cleanliness, upkeep, and orderliness in all areas of the Club at all times.
Duties & Responsibilities: Manages cleanliness and maintenance in all areas. Evaluates performance of service providers and implements necessary corrective actions. Ensures efficient allocation of manpower and other resources. Manages the Club’s linen and housekeeping supplies. Periodically coordinates with the engineering department on assistance for repair and maintenance work. Approves overtime work needed as required in some areas of responsibility and in specific periods, due to late functions, effect of extreme weather conditions, etc. Liaises with service provider agency on matter of problems and issues with personnel, such as disciplinary cases, attendance problems, quality of work, request for additional personnel. Approves overtime work needed and as required in some areas of responsibility and in specific periods, due to late functions, effect of extreme weather conditions, etc. Liaises with service provider agency on matters of problems and issues with personnel, such as disciplinary cases, attendance problems, quality of work, request for additional personnel or equipment, etc. Coordinates with external suppliers on purchase of decorations, flower arrangements, amenities. Ensures that garbage and office waste are efficiently collected and disposed at the proper areas. Trains, orients, counsel staff on rules, guidelines, expectations, observations, and instructions. Oversees the weekly general cleaning for offices, comfort rooms, and public areas, and the monthly general cleaning for the sports facilities, locker areas, and food outlets. Investigates, acts on, and reports on complaints and feedback from members, guest, managers employees on matter related to housekeeping. Prepares all necessary reports and documentation related to personnel assignments, supplies and materials and other housekeeping mater. Performs other related tasks and assignments as may be given by Management from time to time.
Key Competence: Attention to details, Customer Focus, Reliability, Listening Skills, Adaptability, Planning and Organizing, Teamwork, Integrity, Honesty, High Energy Level.
Qualification Requirements: College Graduate (Preferably HRM Graduate). At least 5 years work experience in the club/hotel industry. With excellent organizational skills, and keen eye on details of housekeeping. Possesses a great deal of patience. Proficient in MS Office & other computer applications. Knowledgeable on cleaning and sanitation products, techniques & methods. Knowledgeable on cleaning sensitive materials. Working knowledge of operating cleaning equipment. Physical Stamina and mobility including ability to reach, kneel, and bend. Ability to lift, push and pull required load (usually about 30HS).