Store & Operations Manager

The Store & Operations Manager will be responsible for overseeing the daily operations of The Tot Café, ensuring a smooth, joyful, and efficient experience for both caregivers and children. This role combines hospitality management with operational oversight and team leadership to support our mission of transforming mealtimes into moments of nutrition, connection, and joy for families.

Customer Experience & Hospitality
- Cultivate a warm, welcoming environment aligned with our brand values.
- Ensure high standards in customer service, food quality, and cleanliness.
- Address customer feedback and resolve concerns quickly and empathetically.

Operations Management
- Oversee daily operations including staff scheduling, inventory management, vendor coordination, and facilities upkeep.
- Monitor food safety, compliance, and quality assurance standards.

Team Leadership
- Hire, train, and supervise café and kitchen staff.
- Foster a culture of inclusivity, equity, and joy among team members.
- Lead regular team check-ins and ensure staff performance meets expectations.

Sales & Financials
- Track and report on daily/weekly/monthly sales.
- Assist in driving growth via marketing ideas, event coordination, and upselling strategies.

Community & Brand Integration
- Support on-site events and partnerships with schools, health providers, and nonprofits.
- Represent the brand authentically to caregivers and families.

Qualifications
- Experience working in hospitality and/or food service environments.
- Familiarity with point-of-sale systems, sales/financial reporting, and inventory management.
- Proven ability to lead teams, set performance goals, and provide feedback/mentorship to team members.
- Strong organizational skills and attention to detail.
- Excellent communication and conflict-resolution abilities.
- Passion for community engagement and joyful service, especially in child-oriented environments.
- ServSafe (or equivalent) certification and CPR/First Aid a plus.

Compensation Plan
Base Pay:
- $22/hour (approximately $45,760/year for full-time employment)
Variable Compensation:
- Monthly Sales Bonus: 2.5% of monthly net sales, payable monthly.
- Example: $60,000 in monthly sales = $1,500 bonus.
- Quarterly Performance Bonus: Up to $1,000 based on scorecard performance

Benefits
The Little Cocoa Bean Company is committed to being a supportive, family-forward employer. In addition to competitive pay and performance bonuses, we offer a range of potential benefits designed to support the well-being and growth of our team members:
**Medical & Dental Coverage:**Full-time employees are eligible for employer-sponsored health and dental insurance
**Paid Time Off (PTO)**: Accrued vacation and sick leave for full-time employees.
**Professional Development:**Opportunities for training in leadership, food safety, early childhood hospitality, and more.
**Parental Support:**A family-friendly environment that supports working parents.
**Employee Ownership:**As part of our long-term plan, team members will have the opportunity to participate in an employee ownership program.
**Free/Discounted Meals:**Enjoy our nutritious, chef-designed meals on shift.
**Community Impact:**Be part of a mission-driven company focused on improving childhood nutrition and supporting diverse families.
**Creative Autonomy**: Bring your own ideas to the table – your creativity and contributions shape our space and service.