Coffee Education & Training Manager

Drive continuous improvement in PERC’s coffee program through standardization of training, upholding quality standards, monitoring performance, and supporting continued development across the retail department. Establish and maintain a culture with unmatched standards of exceptional coffee, accessibility, and hospitality - ensuring every guest receives a consistently excellent experience in every shop, every time.

**RESPONSIBILITIES**
Initial training
- Conduct coffee and hospitality training for all new baristas, lead baristas, and managers
- Support new shop openings and provide on-site training
Development & Continued Education
- Plan and conduct quarterly training/development days for lead baristas
- Plan and conduct quarterly tastings and educational events for all PERC retail staff
- Create, publish, and distribute educational materials on coffee and hospitality for retail staff
- Support ongoing development of baristas, lead baristas, and managers in coffee & hospitality
- Research and experiment with coffee and share insights with the PERC team
Standardization
- Conduct training for trainers to ensure consistency and alignment with PERC training standards
- Collaborate with retail leaders and managers to update training materials, SOPs, and checklists.
- Lead and mentor a team of lead baristas to act as an in-store extension of QA to uphold quality, consistency, and hospitality standards
- Oversee rollout of new coffees and drinks, validating in-shop dial-ins, ingredients, and drink builds
- Create troubleshooting guides and maintenance standards for all coffee equipment at our training center and retail locations.
Monitor Performance
- Develop and maintain QA audit forms, track results, and create improvement plans.
- Conduct regular visits and audits to each retail location (minimum two per month)
- Provide clear, actionable feedback and coaching to baristas, lead baristas, and managers to uphold PERC standards
Process improvement
- Identify and drive continuous improvement to enhance quality, service, and operational efficiency
- Collaborate with the Customer Success team and create feedback loops on coffee information
- Create and compile new drink recipes to be approved for future menus while ensuring drink builds are operationally viable and standardized
- Conduct bi-annual review of training and standards to identify improvements and update as necessary
Internal & External Representative
- Positively represent PERC with professionalism, enthusiasm, and exceptional hospitality
- Support off-site events for the retail department
**KEY PERFORMANCE INDICATORS**
Initial training
- Number of new baristas trained and able to perform to standard with full autonomy
Development & Continued Education
- Number of lead barista roles filled with internal promotions
- Number of quarterly development classes planned and executed for lead baristas and retail staff
Standardization
- Delays or errors in coffee/drink roll-outs, information, recipes, and training
Monitor Performance
- Number of shop audits conducted, logged, and reviewed with the team
- Share of audit improvement plans tracked and resolved within 30days of initial feedback
Process improvement
- NPS across all shops
**REQUIREMENTS**
- 3-5 years barista experience in specialty coffee
- Strong coffee knowledge with a deep understanding of extraction and equipment
- Coffee training and/or leadership experience
- Strong organizational & communication skills
- Able to travel to Savannah at minimum, once quarterly
- Must be able to work M-F 40 hours weekly