Front Desk Assistant

We are looking for a friendly and proactive individual to join our team as a Front Desk Assistant. This role is ideal for someone who enjoys customer interaction, has strong administrative skills, and is passionate about gardening and retail. You will be the first point of contact for customers, assisting with inquiries, processing sales, updating the website where necessary, and merchandising. Key Responsibilities: Customer Service: Greet and assist customers in a friendly and professional manner. Answer phone calls and respond to customer inquiries via email and in-person. Provide advice and product recommendations on gardening supplies, plants, and related items. Handle customer complaints and escalate issues when necessary. Administrative Support: Support management with general administrative and marketing duties as needed. Assist with the maintenance of The Pavilion website e.g. update product listings. Assist with order processing, invoicing, and stock management. Reply to customer inquiries and follow-ups. Sales & Merchandising: Process transactions at the checkout and handle cash/card payments. Maintain attractive product displays and ensure shelves are well-stocked and tidy. Skills & Experience Required: Previous experience in a customer-facing role, preferably in retail or hospitality. Strong administrative and IT skills. Ability to multitask and work efficiently in a fast-paced environment. Excellent communication and interpersonal skills. Knowledge of shopify, plants, gardening or outdoor retail is a plus, but not essential. What We Offer: Competitive salary and employee discounts. A friendly and supportive work environment. The chance to work in a beautiful and nature-filled setting. If you are passionate about customer service, enjoy working in a dynamic environment, and have an interest in gardening and retail, we would love to hear from you!