Crew Member / Barista

About the Job
Constantly innovating, focused on the highest quality coffee available, Fathom Coffee is Virginia Beach’s original nano roaster. Our philosophy is putting people-first, educating the community on coffee origins, brewing methods, and roasting techniques. Since starting as a hobby in 2016 we have now grown to have a full-service coffee destination located in the ViBe Creative District only 3 blocks from the Atlantic Ocean.

We are looking to expand our team with someone looking to participate and take ownership in all aspects of the coffee shop. From providing world-class engagements with our loyal customers to educating first time visitors about our brand, packaging, labeling and shipping coffee, you will be an integral part of our growth.

What You’ll Do
Work full time in the operation of the coffee shop. You will occasionally work solely as a manager, but you will also work as a crew member and barista during some shifts. Maintain and share with others your working knowledge of coffee origins, flavor profiles, and recipes. Ensure consistent messaging and branding, set by Fathom, through all marketing channels. Respond to all customer inquiries including phone calls, emails, and social media direct messages and post engagement. Work with marketing resources to create and develop content. Interview, hire, and train team members and maintain a high quality customer first experience. Create and control the daily shift schedule – and will be responsible for coverage when changes to the published schedule occur. Identify and implement opportunities for improvement in the operations of the business. Maintain inventory control and ensure adequate inventory of consumables and supplies are available. Ensure timely, accurate, and safe/secure shipping of online orders. Develop and grow the business and product offerings. Some examples of this expected in your first six months include: Develop a “Roasting Experience” repeatable event offering with a script and marketing plan. Develop a private-event / off-site coffee bar offering with pricing and a marketing plan. Develop a standardized offering for wholesale clients and locations to offer nitro cold brew. Expand and grow online sales channels. Collaborate with the team to identify opportunities to source new beans. You will engage with partners for opportunities to collaborate and increase the Fathom Coffee footprint.

About You
You are known for being a full-fledged coffee geek. You take pride in being an expert in your field and thrive on building new skills. You drink coffee black. You drink lattes. You drink cortados. You drink pour overs. You drink espresso. You drink hot coffee. You drink cold coffee. You live to interact with people. You build relationships. As a people person, you remember customers. You remember their preferences. You help make recommendations and help them advance on their coffee journey. You have at least five years of coffee addiction. You regularly dedicate time to educating yourself, learning about trends in the industry, and taking any opportunity to develop your skills. You are reliable You are responsible You are dedicated You are honorable You are trustworthy You can help move 130lb bags of green coffee beans. Extra points: You can do latte art!

About Us
We’re a close-knit team of coffee lovers. We take pride in what we do and seek out opportunities to share our passion for coffee with others. We believe that all opportunities are a two-way street. Our team is given the tools to be successful and they are given the opportunity to grow and be successful with us. We are constantly innovating and experimenting. We use tools and processes to enhance every aspect of the customer experience. We are dedicated to growing the company in a sustainable way – we don’t cut corners and we never settle. We are a small team, so we take care of each other and we support each other as we grow together.

Our Work Environment
Fathom Coffee operates out of a tiny space. We are located behind Commune in a small space accessible from both Baltic Avenue and from 17th Street. We currently do not have indoor seating. Customers typically grab their coffee to go – but we also have access to outdoor seating in the front and back of the shop.

We plan to be open for customers from 0700 – 1500 daily. We will also work until 1600 when production requires additional hours. We have a relaxed atmosphere and a space that is constantly changing based on customer inputs and desires.

If you are interested in expanding your coffee knowledge, being part of a fast growing company and contributing directly to the success and growth of the coffee scene in Virginia Beach, we want to talk to you!

Position Details/Compensation Structure
Your position will be compensated at $15/hr plus tips (when working as a barista). Benefits: 401(k) match, health/dental/vision insurance. You are eligible for a “profit-sharing” bonus based on your ability to increase month-over-month performance and achieve company goals. Targeted earnings will be $45,000-$50,000 with tips and bonuses.

- At least five years of coffee experience
- Strong customer service skills
- Ability to lift 130 lb bags of coffee beans
- Passion for coffee and willingness to learn

401(k) match, health/dental/vision insurance